Last Updated: April 28, 2025
At Ghar Jesa Khana, we are committed to protecting the privacy and personal data of our customers, website visitors, and mobile app users. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our restaurant, place an order, make a reservation, use our website or app, or engage with our services through third-party platforms.
We collect information that helps us serve you better. This includes personal details such as your full name, phone number, email address, physical address for delivery or billing purposes, and any other information you voluntarily provide when placing an order, signing up for offers, or contacting us. Additionally, we collect technical data like IP addresses, device type, browser version, and activity on our digital platforms to improve user experience and service quality.
The information we collect is used to process food orders, handle reservations, deliver services efficiently, communicate with you regarding your transactions, and improve your experience with our brand. We may also use your information to personalize marketing offers and promotions, only if you have given explicit permission. Internally, the data helps us enhance customer service, optimize operations, and develop new services based on customer preferences and behavior patterns.
We do not sell or rent your personal data. However, we may share it with trusted third parties such as delivery partners, payment service providers, and technology platforms that help us operate efficiently. These parties are only granted access to the information necessary to perform their services and are required to keep your data confidential. We may also disclose information if required by law or in response to legal requests.
All payments made through our mobile app or in-store POS systems are securely processed via Razorpay, a trusted payment gateway that complies with PCI-DSS regulations. We do not store your full card or payment details on our servers. The information you provide during payment is encrypted and securely transmitted through Razorpay’s systems to ensure your privacy and protection. Your payment data is used solely to complete the transaction and is never used for any unauthorized purposes.
We collaborate with trusted third-party service providers to support various operations, such as SMS communication (via Twilio), payment processing (via Razorpay), reservation management, loyalty programs, and other essential services. These partners may have limited access to your personal information only as necessary to perform services on our behalf. We ensure that all third-party providers are compliant with data protection regulations and maintain adequate safeguards to protect your data. Please note that interactions with third-party services like Twilio and Razorpay are governed by their respective privacy policies.
We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your personal information from unauthorized access or misuse. Data is stored on secure servers, accessible only to authorized personnel. We regularly update our security practices to stay ahead of technological advancements and regulatory requirements.
If you subscribe to our newsletter, sign up for offers, or otherwise give us permission to contact you, we may send you promotional emails, SMS messages, or notifications regarding special offers, events, or new services. You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
You have the right to request access to the personal information we hold about you, to correct inaccuracies, or to request that we delete your data, subject to legal and contractual obligations. You may also choose to withdraw consent for the use of your data in marketing activities. To make such requests, please contact us using the details provided below. We will process your requests in accordance with applicable data protection laws.
If you have questions about this Privacy Policy, would like to update your information, or wish to make a complaint regarding how your data is handled, please reach out to us at gharjesakhana123@gmail.com, call us at +91 92271 50784, or visit us at Shop No-8, Gala Empire, near Drive In Road, opposite Doordarshan Tower, Nilmani Society, Gurukul, Ahmedabad, Gujarat 380052. Our team will be happy to assist you with any inquiries regarding your privacy.
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or customer feedback. Any updates will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed about how your information is protected.